Brakes Plus

Dakota Stevens 4 months ago

Support local. ★☆☆☆☆ Brought my 2013 Passat in for an alignment after replacing the front lower control arms and ball joints. The car was pulling left before the alignment and is still pulling left after two visits. I understand caster is not adjustable on this vehicle, but what I don’t appreciate is being charged full price for an alignment that did not resolve the issue and then being told afterward that additional camber correction work was needed. That was never discussed or quoted before the alignment was performed. The technicians have my respect and did the work they were asked to do. My frustration is with the service desk experience. Both service advisors came across as dismissive when I tried to explain the ongoing steering and handling concerns. After two visits, the car still pulls left, and the proposed next step was additional charges. Thankfully, Pueblo has several excellent independent shops that communicate expectations upfront and stand behind their work. Based on my experience, I’ll be taking my business elsewhere next time.

Mark W 5 months ago

A big thank you to Timbo and the whole staff for the excellent front end work you did on my Dodge Ram. Outstanding Job! God Bless.

Penny Ann Quintana 6 months ago

I had a great experience here. Brian was fantastic—he took the time to clearly explain everything that was wrong with my car and what was fixed. I really appreciated the updates, which made the process easy and stress-free. My issue was handled well, and the repair was completed quickly. The atmosphere was professional with a friendly, family vibe that immediately put me at ease. I felt confident in their expertise and appreciated how well they took care of my car. The customer service was excellent, and the team did a great job. I would definitely come back and recommend them to others.

Dan Laintz 6 months ago

Brian Kern ( store manager, 900 US hwy. 50 West. Pueblo CO.) He and his staff handled: Appt. Scheduling, diagnostic, consultation, and repairs all accomplished within 2 1/2 hours. The repairs/parts replacement involved front axle brakes, turn rotors, pad install. Courteous staff, all promises kept. This place is managed and ran like a real business that has the customer satisfaction in mind. Well done.

Eric Anderson 7 months ago

I had a fantastic experience at Brakes Plus on Highway 50. Brian and his crew took great care of my 2017 Lexus IS 200t and went above and beyond to make sure everything was perfect. They completed my alignment, brakes, and calipers with professionalism, speed, and attention to detail. The team was honest, knowledgeable, and explained everything clearly so I felt confident in the work being done. If you need brake service, wheel alignment, or reliable auto repair, I highly recommend Brakes Plus on Highway 50. Great customer service, fair pricing, and quality workmanship. My car drives smooth and feels brand new again. I will definitely be returning for future maintenance and service.